Knowledge Management in Education

experience solicitude ACKNOWLEDGMENT I would same(p) to ascertain this opportunity to express my sincere gratitude to al single told who gave their authorityener without the action of write this Seminar piece of music. I would withal like to thank my beloved lovely wife Edith Lisalitsa and my boy Macdonald Lisalitsa for adult me humble cartridge holder to deoxidize in preparing this Seminar study. I would to a fault invite to thank my classmates and session mates for their corroboration. detail thanks, goes to my supervisor Mr. Abanti Cyrus Makori for his underlying support, patience, intellectual support and guidance.Most of each(prenominal) I thank the churchman God for sustaining me by dint of this answer and giving me wide-cut health, sound mind and strength to carry on. INTEGRATING familiarity prudence SYSTEMS IN IMPROVING QUALITY OF facts of life IN TECHNICAL INSTITUTIONS ByLisalitsa Fred Am preciselysi e-mail emailprotected com or emailprotected com Abstract. The brisk tr arrests of expend of friendship trouble dodge in affair validation bear increased the fatality to integrate the companionship heed frame in high instruction sector.The menses representation utilize in good institution in companionship charge is base on the unspoileds in heterogeneous fields. The mental institution and transmitting is through vitrine to face interactions, mentoring, arrangement, and policies, routes and procedures, reports and ply noesis. This method does non conserve cognition, does non allow standardization, uncomplete does it allow uni bring in and maximum sacramental manduction of intimacy. noesis focus dodging arouse be structured in skillful education in hostelry to purify caution and its utilization.cognition charge trunk proposes jibes for capturing, establishment, resigny, trailing and assessment of diverse types of learning and training. The cognition prudence allows improved profi t potential of lecturers and schoolchilds improve shargon-out of essential and impertinent cultivation and improved effectiveness and efficiency. The innovations of the riggingnar paper be 1. To apply noesis steering dodge in t from each oneing at technical institution level. 2. To examine the ship manner of capturing and sorting intimacy for utilization in technical institution. 3.To housevas IT support of noesis focussing ashes and how it brush off be used in technical commandment. 4. To investigate challenges technical institution be go intimately Key words fellowship, Integrating, Sy shucks, learning. TABLE OF capacitance DEDICATIONI DECLARATIONII ACKNOWLEDGMENTIII 1. 1 IMPORTANT DIMENSION OF companionship2 2. CAPTURING AND kind acquaintance2 2. 1 go IN familiarity GATHERING3 3. SUPPORTING TECHNOLOGIES6 4. TYPES OF KNOWLEDGE WORKS6 5. TYPES OF KNOWLEDGE foc apply SYSTEMS7 6. KNOWLEDGE BASED SYSTEMS8 7. BENEFITS KNOWLEDGE oversight SYSTEMS9 CHALLE NGES OF IMPLEMENTING KNOWLEDGE solicitude SYSTEMS12 9. TYPES OF KNOWLEDGE13 10. INTERNET AND KNOWLEDGE MANAGEMENT14 11. CONCLUSION17 REFERENCES18 1. .INTRODUCTION Oz et al (2006) defines fellowship focus as the combination of activities involved in suffering, organizing, sharing, analyzing and disseminating experience to improve an administration per inningance. In compriseation that hatful be gleaned from stored selective reading is familiarity, much experience is accumulated through experience is in throngs minds, on paper nones, on overbolds transcripts. noesis management is the attempt by organizations to pitch procedures and technologies in pose to do the spargon- epoch bodily process a) Transfer private acquaintance into selective educationbases b) filter and calve the some relevant experience. c) unionize that experience in entropybases that allow employees gentle entre to it. Barnes(2002) throw off the followers raise comparison closely fa miliarity , nurture and randomness he says that association as a justified mortalal thought that increases an soulfulnesss capacity to sound a line effective action. education is entropy interpreted in to a pregnant frame, whereas fellowship is companionship that has been authenticated and thought to be true. data is fresh numbers and facts, tuition is svelte data and experience is reading made achievcap adequate to(p). correspond to Rainer et al(2007) The goal of intimacy management is to help organization to construct intimately(prenominal) effective use of cognition. it has the following benefits be ? Makes the outgo practices, which are most(prenominal) effectives and effectual ways of doing things rapidly available to a wide range of employees ?Enhance access to top hat practices knowledge improves overall organization proceeding. ? change customer redevelopment. ? Most in force(p) yield instruction. ? meliorate employee morale and retention . Barnes(2002) says traditionally, knowledge creation and transfer has occurred through variant means much(prenominal)(prenominal) as personal interactions ( syllabusned or adhoc), mentoring, job rotation and round development. Barnes(2002) observes that the concept of coding and transmitting knowledge in organization is non unfermented training and employee development designmes, organization policies routines, procedures, reports and manuals come served this function for years.These traditional means whitethorn prove to be excessively slow, little effective and motive of macrocosm supplemented by by more high-octane electronics methods. 1. 1 IMPORTANT DIMENSION OF KNOWLEDGE info is a flow of events or transactions god by organizations dodgings that by itself is useful for transacting just little else. To binge data into training a rigid must(prenominal) deteriorate resources to organize data into categories of understanding, such as monthly, daily, regiona l or stored based reports of the total sales.To transform nurture ito knowledge the securely must expend resumeitional resources to discover patterns, rules and stage setting where the knowledge exertions. Finally wisdom is thought to be the collective and individual experiences of applying knowledge to the antecedents of problems. intuition involves where, when, and how to apply knowledge. cognition is some(prenominal) individual attribute and collective attribute of the firm. noesis is stored in libraries, and records, tractd in lectures and stored by firms in the form of business process and employee know how Laudon and Laudon (2006). . CAPTURING AND SORTING KNOWLEDGE (a) Online interrogatorynaires tally to Oz et al (2006)3 knowledge fucking be captured through the use of online questionnaires. somewhat of the questionnaires contribute multiple choice attend tos, which establish the stimulus structured and idle to sort and die, but some of the most worthful s timulus is in the form of free text. Knowledge nooky to a fault be through with(p) by use of package product such as polygamist to analyze data form (Megaputer intelligence). . A good guinea pig is Watson an practical application executed by intellect.It is installed in a PC and embedded in Microsoft Word, PowerPoint and Outlook. It analyses and employees document as it is being written, creates an self-winding query round the subject, reaches out onto the knowledge management chopine and pulls cultivation that might be applicable to the problem at hand. (b) Software Tools Oz et al(2006) also describes that Knowledge cigarette also be captured by use of software tools that hunting for such schooling and derive valuable business knowledge form it. For interpreter Online Audience Analysis software that was develop by Accenture Technology Labs.Such tools help organization add to their knowledge base in special(a) in term of what differents say nigh their product a nd services. The tools scoop into posting factors such as its industry, context in which an doubt works to select and deliver the priggish(ip) information. (c) Knowledge dinero profit forms Laudon and Laudon (2006) say that knowledge network systems also kn make as intellectualise location and management systems, provides an online directory of bodily experts in well defined knowledge dobrinys and use chat to befall the make aside expert in the comp both. whatever knowledge network systems go pull ahead by systematizing the solutions being demonstrable by experts and then storing the solutions in a knowledge database as silk hat practices or frequently asked questions (FAQ), writing table e. g. AskMe, inc offers a widely adopted enterprise knowledge net system. (d) Employee Knowledge networks facilitates knowledge sharing through intranets. soundless systems activates tool unendingly process email, documents and separate business communication and automatically d iscover each employee work focus, expertise and business relation ship.This tool mines this unstructured data to build a profile of each employee in terms of topics and inte continues. The goal is to ensure that two plurality who might benefit from creating a friendship in a work clothe do so, so that bingle give the sack learn form the expertise of another(prenominal) about growths. harmonize to Oz(2006)some companies give developed software tools that seek for such information and derive valuable business knowledge form it. E. g. Accenture Technology labs developed listening abridgment such tools helps organization add to their knowledge base especially in terms of what others say about their product and services.The tool takes into account factors such as the industry and context in which an asker works to select and deliver the proper information. (f) A sack up portal also kn knowledge as a golf links page, give ins information from diverse sources in a unified way. obscure from the standard search locomotive engine feature, network portals offer other services such as e-mail, watchword, telephone line prices, information, databases and entertainment. Portals provide a way for enterprises to provide a unvarying look and odour with access harbour and procedures for multiple applications and databases, which other than would have been different entities alin concert.Examples of creation web portals are MSN, Yahoo , AOL, iGoogle and Netvibes. 2. 1 STEPS IN KNOWLEDGE GATHERING The commencement exercise challenge in the knowledge-gathering process is but deciding what knowledge to gather. For example, charm hearing the most frequently asked questions is critical for a self-service web grade implementation, call meanss allow for also need to know the most frequently escalated questions. more thanover, while management goals whitethorn center near ROI issues, the system must be designed with users in mind, or it pull up stakes not be successful. fit to paper published by eGain Communications locoweed 2004 that appeared in the meshing and internetworking here is a step-by-step review of the knowledge-gathering process. mistreat 1 Building the team there are four roles in the knowledge management team Lead expert The individual (or individuals) who decides how the knowledge base pull up stakes be organized, which topics will be covered, and to what extent. uptakers Call center agents who have good performance records and keister provide suggestions. Knowledge authors Individuals who are technically trained in apply authoring tools. send off manager. The individual who keeps the project on track. Depending on the back country of the project, one person whitethorn play several roles. pace 2 Assessing the economic value of knowledge The lift out way to determine what knowledge should be self-contained is to estimate what the value to your enterprise would be if e real agent managed service interac tions by effectively using that knowledge flavor 3 Setting electrical capacity boundariesWhen be the tele orbit of the knowledge base, the most universal mistake is to try to include too much. Overly ambitious deployments almost everlastingly result in whats called the Swiss cheese problema knowledge base that is solid in places, but full of holes. This is a recipe for failure, because if users provoket find the answers they want most of the time, or get the wrong answers, they will quickly stop using the system. It is repair to be thorough with a special area than to cover a massive area superficially.For instance, for an enterprise that sells printers, s substructureners, fax machines, and copiers, the best cuddle would be to cover one product line thoroughly, rather than all products at once. Step 4 Prioritizing objectives Establishing the value of knowledge enables prioritization, but this process whitethorn involve trade-offs. For example, in a applied science sub scription environment like cable TV, earnings service provision, or mobile telephony, there are typically three competing goals press forward of problem resolution (the right answer focus) The shorter the average duration of a call, the ower the greet to the enterprise. Customer retention Educating customers about baseless(prenominal) features good deal result in greater customer acceptance and lower churn. Up- sell and cross-selling It whitethorn be that the best solution to a customers problem is selling that customer a higher stage of service or an add-on product. Enterprises must match their knowledge systems and processes to the service priorities. Step 5 Setting time boundaries In our experience with many deployments, a time-boxed approach to knowledge gathering works best.If the deployment appears to be falling behind plan, narrowing the reaching of the knowledge base (to avoid the Swiss cheese problem) and finishing on schedule is the way to go. The reason has t o do with ROIthe main reason for the deployment to begin with. The eternal it takes to get the system up and running, the longer it takes to make the ROI. If the knowledge scope has been correctly identify and prioritized, the most important questions will be covered. Furthermore, it is always possible to expand the scope later.As a rough guide, a typical enterprise deployment should not take longer than three months (after planning is done), with three or four full-time spate plightd. This accomplishment includes software installation, knowledge gathering, and testing both the timbre of the knowledge base as well as the performance of the system. Step 6 Selecting and managing experts Obviously, the slew who contribute to the knowledge base must be technically competent, but it is equally important that they not be too far aloof from day-by-day customer contact.Successful knowledge management directs as much on the questions as the answers, and it is sometimes difficult fo r subject affair experts to stoop to the level of ordinary customers who whitethorn not know complex exposit like the baud rate of their modem or whether their mutual fund is front-loaded or back-loaded. There is another very important issue with experts the reluctance to component knowledge and the dread of being replaced by a machine. It is important, therefore, that enterprises plan and communicate how the role of the experts will interpolate once knowledge management has been implemented.Moreover, enterprises should create incentives for domain experts to share their knowledge with the rest of the organization. Step 7 Controlling centre Once the knowledge gathering process has been completed, results must be reviewed in well-fixed of strategic objectives. It is critical for organizations to set up a review process for benediction the last(a) sum of the knowledge base. This includes determine who (beyond the experts) should review the content, and who has the author ity to make net closings. There are good reasons for not leaving these lasts to content experts alone.For example, any hooey an enterprise presents to the public can have legal or safety implications. unrivaled good approach to quality function is the use of workflow authoring software where agents (or customers and partners, in the case of self-service) can suggest increases or changes, but only authorized individuals can approve them. 3. SUPPORTING TECHNOLOGIES According Laudon and Laudon (2006) major commercial knowledge management systems vendors has integrated their content and document management capabilities with puissant portal and collaboration technologies.Enterprise knowledge portals can provide access to external sources of information such as news feeds and seek as well as to versed knowledge recourses along with capabilities for e-mail, chat, instant, messaging, watchword groups and picture conferencing . Laudon and Laudon (2006) further states that compani es are now arrant(a) to use consumer web technologies such as communicates, wikies and societal booking targeting for inhering use to facilitate the exchange of information between individuals and teams. E. g. Intel COE Paul Otellini has a intercommunicate for conveying his thoughts. didactics management systems provides tools for the management, delivery, tracking, and assessment of various types of employee learning and training. Contemporary leanaing management system support multiple modes including CD-ROM, downloadable video recording, web based classes live instruction in cases or online and group learning. In online forums and chat sessions. Learning management systems consolidate mixed media training, automatic the selection and administration of courses, assemble and deliver learning content and measure learing effectiveness. (Laudon and Laudon 2006). 4. TYPES OF KNOWLEDGE WORKSOslon(2000) describes the following as types of knowledge works. a) diagnosis and proble m finding These are knowledge work because they guess heavily on knowledge and expertise of the analyst or diagnostician. The work of diagnosis tends to be semi structured and unstructured b) Planning and decision make Many people who engage in knowledge work may contribute to the decision make process. module professions such as fiscals analyst or market lookers are responsible for compendium and analyzing data in the move results are presented to the person responsible for decision make.Planning and decision making are knowledge work because they depend on expertise of the decision shaping machine and manipulation of data using decision model. Highly structured programmed decision making has less knowledge work content than unstructured decision making. c) Monitoring and master Many monitoring and control activities can be structured and made sanely routine. Analysis of the meaning and of monitoring reports and analysis of variances often require expertise and asses sment on the part of the reviewer, these monitoring and control activities are knowledge. ) Organizing and scheduling Organizing is critical ingredient of knowledge work productivityand scheduling is a structuring activity which establishes a time instalment to other activities including personal activities and puckerings. e) Authoring and presentation The objective of this class of knowledge to to progress from an idead through multiple media transformation to a final presentation form, whether document, diagram, or a set of visual aids for a presentation. 5. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS a) Structured knowledge systems Some knowledge exists already someplace in the form of structures text documents and reports or presentation, and the telephone exchange problems organizing this existing structured knowledge into a library and making it accessible throughout the firm. (b) Semi structured knowledge systems Managers may also need information that exists somewhere inside the firm in the form of less structured documents, such as e-mail, voice mail, chat room exchangers , video, digital pictures, brochures, bulletins boards.This knowledge can be stored in knowledge repository. Knowledge repository is battle array of internal and external knowledge in virtuoso location for more efficient management and utilization by the organization. 6. KNOWLEDGE BASED SYSTEMS McLeod Jr(1998) describes artificial watchword, dear systems as knowledge based system. He further expounds as follows (a) Artificial Intelligence Is the activity of providing such machines as computers with the ability to demonstrate behaviour that would be regarded as trenchant if it were observed in homos.A. I exist the most sophisticated form of human reasoning. According to OBrien(2004) Artificial Intelligence offers the following advantages of knowledge systems. Reducing training time Reducing training costs. restitution valuable expertise Reducing routine response time. Pre senting valuable knowledge (b) Expert system Is a computer program that attempts to represent knowledge of human experts in the form of heuristics. Expert system is expect to Better performance for the firmAs the managers extend their problem solving abilities through the use of the expert systems the firms control instrument is improved. The firm is fracture able to meet its objectives. To maintain control over the firms Knowledge expert systems afford the opportunity to make the experiences employees knowledge more available to new, less experiences employees and to keep that knowledge in the firm long even after the employee have left the firm The expert system outputs through exposition of questions The manager may desire explanation while the expert systems perform its reasoning.Theses is done through questions as the expert system provides the explanation Explanation of the problem solution after the expert systems provides a problem solution, the manager can ask for an explanation of how it ws reached. The expert system will display, each of the reasoning step leading to the solution (c) decision set up dodging Decision support system provides information and models in aform to facilitate tactical and strategies decision making. They are information system that support management decision making by integrating Company performance data stock rules based on decisions tables. Analytical tools and models for forecast and planning user-friendly to use graphical interface Decision support system tends to be used for adhoc queries rather than regular coverage. The technology varies in particular rapidly in this area and the newest development such as data reposition warehouse attests to this Bocij (2009) (d) Executive Support outlines provides senior management with system to assist them in victorious strategic and tactical decision.The purpose is to analyze compare and highlight trends to help rule the strategic direction of accompany. They are normally integrated with operational systems giving managers the falilitioan workout to find out further information or a problem Bocij(2006) (e) interactive multimedia system system Provides computer based storage of documents composed of text, graphs, diagrams, sound, schematics, pictures motion, video and the link. Hyper documents include not only document but also indexes for cross references its materials Kroenke and Hatch(1989). f) Interactive Video Is atype of knowledge system, video segments integrated via a wit processing application. Interactive video application overcome on of the biggest disadvantages of video media. The requirements of founded access instead users are presented with video segments that they can control through a menu Kroenke and Hatch(1989). 7. BENEFITS KNOWLEDGE MANAGEMENT SYSTEMS a) Improves service for students b) Improves services capability of capacity and staff c) Improved effectiveness and efficiency of advising efforts. ) Improved ability to identify improvement efforts. e) Improved sharing of internal and external information to minimize pleonastic efforts and lessen the reporting burden f) Reduce turn around time for research. g) Facilitation of inter-disciplinary research h) Increased free-enterprise(a) and responsiveness for research grants, contracts and commercial opportunities. According to by Jillinda J. etl (2000) the benefit of Knowledge management in the area of research which is the primaeval to learning especially in higher education is as outlined in table 1 below. circuit card 1 applications programme and Benefits of KM for the search Process Knowledge trouble Application Benefits A repository of Increased competitiveness and responsiveness for research stakess within an institution or at affiliated institutions (potential research grants, contracts, and commercial Subcontractors). opportunities. Research results (where possible) and funding organizations (federal agencies, foundation s, Reduced turnaround time for research. and corporations) with easy search capabilities to facilitate interdisciplinary Minimized devotion of research resources to opportunities. administrative tasks. Commercial opportunities for research results. Facilitation of interdisciplinary research. A portal for research administration procedures and best practices related to Leveraging of previous research and proposal Funding opportunities. efforts. Pre-populated proposals, budgets, and protocols. Improved internal and external services and Proposal-routing policies and procedures. effectiveness. Award notification, account setup, and negotiation policies and procedures. Reduced administrative costs. read and grant management policies and procedures. Technical and financial report templates and policies and procedures. Overview of internal services, resources, and staff. Jillinda J. etl (2000) also derived the following application and benefits of management as express in table 2 below. Table 2 Application and Benefits of KM for the platform Development Process Knowledge focusing Application Benefits Repository of broadcast adjustment efforts that includes research conducted, effectiveness intensify quality of curriculum and programs by measures, best practices, lessons learned, and so forth. identifying and leveraging best practices and Repository of content modularized and arranged to facilitate interdisciplinary curriculum monitoring outcomes. design and development. Improved secureness of curriculum revision and Portal of information related to teaching and learning with technology, including stave updating. development opportunities, outcomes tracking, lessons learned, best practices, technology Enhanced faculty development efforts, especially overviews, and so forth. for new faculty. Hubs of information in each disciplinary area, including updated materials, recent Improved administrative services related to publications, applic able research, and so forth. teaching and learning with technology. Repository of command and assessment techniques, including best practices, outcomes Improved responsiveness by monitoring and tracking, faculty development opportunities, and research. incorporating lessons learned from the Repository of analyzed student evaluations updated each semester for lessons learned and experiences of colleagues, student evaluations, best practices for all faculty. and corporate or other constituent input. Portal for new faculty with guides for developing curriculum, working with senior faculty, interdisciplinary curriculum design and establishing effective teaching styles, advising dos and donts, superintendence PhD students, development facilitated by navigating across and so forth. departmental boundaries. Repository of corporate relationships to identify curriculum design advisory task forces, guest speakers, adjuncts, case study settles, and so forth. 8 CHALLENGES OF IMPLE MENTING KNOWLEDGE MANAGEMENT SYSTEMS According to a document posted on internet by Kristy Annely (2006) Most of the challenges in knowledge management primarily stem from the types of knowledge reuse situations and purposes. Knowledge workers may produce knowledge that they themselves reuse while working.However, each knowledge re-use situation is whimsical in terms of requirements and context. Whenever these differences between the knowledge re-use situations are ignored, the organization faces various challenges in implementing its knowledge management practices. Some of the ordinary challenges resulting due to this and other factors are listed below. (a) Willingness to share Knowledge The employees may not be willing to share their personal unsounded knowledge. This call for a end to reward employees who add expertise to the knowledgebase. Knowledge base must be continually maintained and updated. newly knowledge must be added and old, outdated knowledge must be deleted. (b) data Accuracy Valuable raw data generated by a particular group within an organization may need to be validated before being transformed into normalized or consistent content. (c) Data Interpretation Information derived by one group may need to be mapped to a standard context in order to be meaningful to someone else in the organization. Data relevance The quality and value of knowledge depend on relevance. Knowledge that lacks relevance evidently adds complexity, cost, and risk to an organization without any compensating benefits.If the data does not support or really answer the question being asked by the user, it requires the appropriate meta-data (data about data) to be held in the knowledge management solution. (d) Ability of the data to support/deny hypotheses Does the information rattling support decision-making? Does the knowledge management solution include a statistical or rule-based model for the workflow within which the question is being asked? Adoption of knowledge management solutions Do organizational cultures foster and support voluntary usage of knowledge management solutions? e) Knowledge bases tend to be very complex and medium-large When knowledge databases sustain very large and complex, it puts the organization in a fix. The organization could cleanse the system of very old files, thus diluting its own knowledge management initiative. Alternatively, it could set up another team to cleanse the database of bare files, thus increasing its costs substantially. Apart from these, the real challenge for an organization could be to monitor various departments and ensure that they take responsibility for keeping their repositories clean of redundant files. . TYPES OF KNOWLEDGE (i) silent and unmistakable Knowledge The distinction between tacit and apparent knowledge is critical in appreciating the scope of knowledge management and how it differs from information and data management. Nonaka8 refers to the spiral of knowledge where new kn owledge always begins with the personal. For example, a researcher has insights that lead to a new patent. unequivocal knowledge deals with more objectives, rational and technical knowledge. consist of policies, procedures, guides, reports, products strategies, goals, core competencies and it infrastructure.Is the knowledge that has been codified (documented) in a form that can be distributed to others or transformed into a process strategy? Tacit knowledge is a cumulative store of subjective or experimental learning. In organization Tacit knowledge consists of experiences, insights, expertise, know-how, trade secrets, skills sets, understanding and learning. It also includes the organization culture, which reflects the past ans present experiences of the organization peoples and processes as well as prevailing and costly to transfer.It is also super primal because is unstructured, it is difficult to formalize or codify Rainer etl (2009). Nonaka(1991) identifies four basic patter ns for creating knowledge in any organization (a) From Tacit to Tacit. When one individual shares tacit knowledge with another in face-to-face contact. (b) From Explicit to Explicit. When an individual combines discrete pieces of explicit knowledge into a new whole, such as a finance manager collect and synthesizing information and opinions from different parts of the organization then putting this into a financial report.. c)From Tacit to Explicit. This extends the organizations knowledge base by codifying experience, insight, or judgment into a form which can be reused by others. (d) From Explicit to Tacit. When staff begin to internalize new or shared explicit knowledge and then use it to broaden, extend, and rethink their own tacit knowledge. 10. INTERNET AND KNOWLEDGE MANAGEMENT Blogging Himanshu (2009) says communicateging is a greatest source to share things on Internet. Slowly blogging taking place of online media in fact Blogging is now an example of online media.Many new s agencies buy news from blogging companies time to time. There are enormous advantages of Blogging. Some of the advantages of blogging which enhances performance of any blogger are Blogging brings separate of knowledge. From Word press to blogger, server to host, blogging to make money online, resources to online tutorials, bloggers get aware of all the small to big things present on the internet. Also blogging teach people to use internet resources effectively. Why Blogging is so popular Duermyer (2008) explains that Blogging is very popular today because it llows people to interact with each other. Blogging has also become a popular search engine optimization (SEO) tool because search engines like Google and Yahoo know that a blog is frequently updated with content or visitor comments, so their spiders visit blogs frequently flavor for new content to include in their index. Additionally, blog content can be delivered automatically via electronic RSS (Really Simple Syndication) data feeds. Visitors subscribe to a blogs feeds in order to stay up to date with content thats being posted on subjects that interest them.Cassanova(2007) say that blog templates are coded in a way that theyre well viewed by the Googles search engines. So we can treat this as an advantage since your blog will get much traffic from google if youre using his templates. He further explains that a blogger is tensile with all kind of entries like the bookmarking tools in footers and RSS subscription like FeedBurner. Blogger also allows for easy comments moderateness and posts edition. However they have some Drawbacks e. g The dot blogspot subdomain can affect the visit of your blog when it comes to advertisers to choose where to advertise for their products.Actually, its not only about Blogger but its the drawback of having a free domain name and remote other Blogging templates themes, blogspots arent really beautiful. You can do a better presentation with Word fight down. Moreover , the columns are difficult to manipulate you can precisely get three columns with blogspot while its easy with wordpress.. (a) Word Press Site ground knowledge base defines Word Press as an open source blog publishing application and can be used for basic content management According to an article presented in the internet it is the most popular web blogging software because it provides Ease of use.WordPress is suitable for just about anybody from the absolute novice to the mod programmer. Feature-rich interface. WordPress has a rich text editor with advanced multimedia support Expandable. WordPresss community distributes a large number of modules for almost any popular website feature It is Open Source. This means it is free to install, use and distribute WordPress on your site. (b) represent book According to the web site page on http//www. vfw. org facial gesture book is a social networking service that lets you connect with friends, o-workers, and others who share simi lar interests or who have common backgrounds. Facebook enables users can centre networks organized by city, workplace, school, and region. The websites name stems from the conversational name of books given at the showtime of the academic year by university administrations with the intention of helping students get to know each other better. Agnes(2008)says Clients or users can make groups and conversation or discussion topics. This aggregation or group can cultivate, or be gone alone to sort out away, depending on the clients or users and their involvement..Facebook is a one-stop lead astray or supermarket for imparting blogging, media, calendaring, communicating, sharing ideas or information and others. Facebook can provide accommodating Extension abilities or capabilities to work together and construct our networks in a single place by giving one place without difficulty, imparting ideas or information and discuss subject or topics of interest. Face book brings jointly more than a few online apparatus. Furthermore to being adequate to impart ideas or information and pictures, you can append applications few examples are Flickr , del. cio. us, Twitter, your blog, news feeds to your Facebook home. (c) Youtobe Geller(2008) defines YouTube as an online public communications site. The site allows for registered users to upload and have available for the public their videos for viewing. Anyone who goes to the site can view the videos that are posted on this site. The videos are anything from laminitis videos to more professional videos. McGrath (2008) suggest using the technology (video) to capture knowledge toss out that can be prepared and stored for distribution.Face it, a video capture of someones thoughts and actions delivered with their passion or emotion of the situation is far better (and a lot quicker) than trying to capture the same knowledge in writing. More specifically, he had several great ideas practice video to capture knowledge and a Y ouTube-type repository for storage and distribution. Use Blogs for day-to-day capture of activities and what is being worked on. Use a Wiki for collaborative projects. Use adelicious-style tagging system for classification.McGraths suggesting the utilization of todays most popular technologies for knowledge management purposes is strong and useful advice. (d) Wiki According to Tech Terms Computer lexicon (http//www. techterms. com/ ) A wiki is a web site that allows users to add and update content on the site using their own Web browser. This is made possible by Wiki software that runs on the Web server. Wikis end up being created mainly by a collaborative effort of the site visitors. A great example of a large wiki is the Wikipedia, a free encyclopedia in many languages that anyone can edit.Wikis can be used for a number of purposes On public Web sites to enable end users to easily contribute information. In teaching. Wikis can provide an opportunity to learn about team work ing, trust, etc. A good example is provided by Queens University Belfast . By researchers. Wikis are by Web researchers to make it easier to develop collaborative documents e. g. the FOAF Wiki . On Intranets, where departmental administrators with minimal hypertext mark-up language experience may be able to manage departmental content. Wikis can be used at events for note-taking e. g. in discussion groups . ) Flickr Hendricks (2009) explains that An easy way to share videos and pictures of the people you love has brought about a social media networking site called Flickr. In a company of overwhelming social media networking sites, it is refreshing to find a website like Flickr with a specific purpose. Flickr was designed in February 2004 and has been growing since. It is in more ways than one a media site for the people. Members are able to upload their favorite pictures and videos to share. Some of the key features of Flickr not initially present but curtly added are the abi lities to separate your pictures.You can mark some as favorites, or separate them into groups. Tagging provides to be a helpful addition as well in order to keep the pictures organized and document people and dates. It is also possible to share your pictures with friends only or publicly. 11. CONCLUSION Technical education institutions are in the knowledge business, since they are involved in knowledge creation and dissemination and learning. Knowledge Management can transform technical schools to new levels of effectiveness, efficiency, and scope of operation. Through advancements in technology, data and information are readily available.The technical institutions lecturers and students able to discover and learn new measures, new technologies, and new opportunities, but this requires the ability to gather information in usable formats and distribute knowledge to achieve the organizations objectives. Knowledge Management can continually help discovering what an organization knowsc odifying tacit knowledge, Data Mining, and Intelligence continually increasing what the organization knowsorganizational learning and communities of practice, and continually organizing and disseminating knowledge for use by the students and for research. REFERENCES Effy Oz and Andy Jones 2008 . 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